How should you handle representing the department to the public when you disagree with a directive?

• A. Publicly condemn the directive in the media.
• B. Publicly misrepresent the department's stance to gain support.
• C. Follow policy while respectfully voicing concerns through proper channels; avoid misrepresentation.
• D. Take no position and refuse to speak publicly.

Answer: (C)

When you disagree with a directive but must represent the department publicly, the best approach is to follow policy and voice concerns through proper channels. Use internal processes to raise questions, seek clarification, or propose alternatives with your supervisor, the policy or ethics office, or the public affairs team. If the directive stands after review, communicate publicly only in line with the department’s official position and avoid misrepresenting facts or presenting personal views as the department’s stance. If you privately disagree, make a clear distinction between your personal perspective and what you’re authorized to communicate on behalf of the department. This maintains accuracy, consistency, and public trust, and helps prevent confusion or damage to credibility.